Vitality Community Care is committed to providing positive, safe and respectful support. All feedback, compliments and complaints are valued — they help us review and improve our services.
We want to hear from you if there is something you love about our services — or something you want us to improve. We aim to acknowledge complaints within 1 business day, and we work to resolve them fairly, efficiently and in a timely way, keeping you involved in every decision made.
You can send feedback or a complaint without providing your name. Sharing your details does help us ask follow-up questions and keep you updated, but it is always your choice.
We value every piece of feedback. If you identified yourself, we aim to acknowledge your complaint within 1 business day.
Send us an enquiry or call our team — we’ll guide you every step of the way.