What participants and families say

“Honestly, I didn’t think I’d ever move out of Mum and Dad’s. The first few weeks were scary, but my workers never rushed me. Ten months in and it finally feels like my place, my rules.”

“We’d been through a few providers before this. Vitality was the first to ask about our culture and routines before sending anyone out. It sounds small, but it changed everything for my son.”

“All I wanted was someone to get me to basketball on Thursdays. Two years on and it’s still the same crew turning up every week. That says a lot, I reckon.”

“Most providers take days to get back to me. Vitality replies the same day — even when the answer is ‘we’re at capacity’. That honesty makes my job so much easier.”

“My brother sat in hospital for months because nowhere could take him. Vitality sorted the house, the staff, everything with the discharge team — he was home in a few weeks. Mum still talks about it.”

“My workers ask what I want for dinner instead of deciding for me. I made butter chicken by myself last week. Little things, but they matter.”